Effective Date: 02/17/2026
This Privacy Policy describes how Valley Mechanical LLC (“Company,” “we,” “our,” or “us”) collects, uses, protects, and discloses your information when you visit valley-mechanicalllc.com or use our HVAC services.
This Policy is governed by the laws of the State of Missouri.
- Information We Collect
- Personal Information
When you request service, schedule an appointment, submit a form, call, text, or make a payment, we may collect:
- Name
- Phone number
- Email address
- Service address
- Billing address
- Payment information
- Service history and related notes
- Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address
- Browser and device type
- Pages visited
- Date and time of visits
- Referring website
This information helps improve website performance and service delivery.
- Use of Third-Party Service Providers
We use Housecall Pro as our customer relationship management (CRM), scheduling, invoicing, and payment processing platform. Information submitted through our website or during service may be securely stored and processed within Housecall Pro.
We may also use third-party providers for:
- Payment processing
- Website hosting
- Email and SMS communication
- Marketing services
These providers are contractually obligated to maintain reasonable security measures.
- How We Use Your Information
We use collected information to:
- Provide HVAC installation, repair, and maintenance services
- Schedule and confirm appointments
- Process payments and send invoices
- Send appointment reminders and service notifications
- Improve our website and customer experience
- Comply with Missouri and federal legal obligations
We do not sell or rent personal information to third parties.
- SMS Communications & Consent
By providing your phone number, you consent to receive service-related text messages, including appointment reminders and updates.
Message and data rates may apply. You may opt out at any time by replying STOP.
Marketing text messages will only be sent if you have provided express consent.
- Missouri Data Security & Breach Notification
We implement reasonable administrative, technical, and physical safeguards to protect personal information as required under Missouri law.
In the event of a data breach involving personal information as defined under Missouri Revised Statutes § 407.1500, we will provide notice to affected Missouri residents without unreasonable delay and in accordance with state law.
- Your Privacy Rights (Missouri Residents)
Missouri currently does not have a comprehensive consumer privacy statute like California; however, Missouri residents may:
- Request access to personal information we maintain
- Request correction of inaccurate information
- Request deletion of personal information (subject to legal and business record retention requirements)
- Opt out of marketing communications
To exercise these rights, contact us using the information below.
- Cookies & Website Tracking
Our website may use cookies and similar tracking technologies to:
- Improve website functionality
- Analyze site traffic
- Support advertising efforts
You may disable cookies through your browser settings.
- Data Retention
We retain personal information only as long as reasonably necessary to:
- Provide services
- Maintain business records
- Comply with tax, accounting, and legal requirements
- Children’s Privacy
Our services are intended for homeowners and businesses. We do not knowingly collect personal information from individuals under 18 years of age.
- Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
- Contact Information
Valley Mechanical LLC
Phone: 816-319-0700
Email: [email protected]
Mailing Address: 605 SW US Highway 40, Suite 338, Blue Springs, MO 64014
If you have questions regarding this Privacy Policy or your personal information, please contact us.
